JA Education Coordinator (aka Learning Champion + Experience Architect!)

The JA Education Coordinator will support the development, implementation, and evaluation of Junior Achievement of the Eastern Shore’s learning experiences. This role is responsible for working with the JA Education Team to facilitate the daily operations of the JA Center Simulations and all other learning experiences offered to ensure that the programs provide a high-quality, meaningful experience for students, volunteers, and educators.

Title: JA Education Coordinator

Area: Salisbury, MD

Reports to: Sr. Education Manager

Status: Full-Time, Salaried

Impact

Your energy and commitment will be at the heart of our mission, helping students across the Eastern Shore discover their potential through hands-on, real-world learning. You’ll play a vital role in bringing JA programs to life — from coordinating immersive simulations to supporting volunteers and educators. Your work will directly impact over 10,000 students across 9 counties, equipping them with essential financial literacy, career readiness, and life skills. If you're passionate about education, thrive in dynamic environments, and love creating meaningful learning experiences, we want to hear from you!

Primary Responsibilities:

Key Responsibilities

Program Management and Impact Evaluation
Manages the simulation effectively and efficiently to ensure students, volunteers, and educators receive the highest level of instructional excellence and customer service.
Prepares and maintains the facility for school and external visits and events by following morning set-up guidelines and ensuring all reset protocols are followed.
Monitor and maintain inventory of curriculum, simulation materials, supplies, and technology to ensure all resources are organized, maintained, and ready for daily use.
Help to evaluate the overall effectiveness of simulations, through metrics such as student engagement, teacher and volunteer satisfaction, volunteer enrollment, impact and behavioral changes. Engages JA Center staff to uphold, account and review such metrics as stated above.
Supports implementation of all other learning experiences outside of the JAC.
Assists with the management of back-end implementation of all learning experiences via the CMS, D2L, and BCRM.

Communication and Community Engagement
Communicate with JA Staff on updates, best practices and changes.
Assists with Storefront communication around curriculum design.
Participate and represent JA at community events and other networks as a mission ambassador and ensure JA’s innovative and hand-on programming is top of mind for our community.
Support stewardship efforts through timely communication and assistance with partner engagement initiatives.
Respond to general learning experiences inquiries.

Operational Efficiency and Staff Leadership
Lead and oversee daily simulation operations, including part-time staff coordination.
Collaborate daily with the Education Team to align on schedules, priorities, and program needs.
Ensure JA Center efficiency by helping to develop and maintain policies, procedures (P&P), and standard operating procedures (SOPs), best practices and training manuals.
Collaborate with the Leadership Team to determine safety guidelines and protocols needed to prioritize the safety of all JA Center people. Assist with trainings as needed.
Review program innovations and continuous improvements/efficiencies.
Perform administrative duties as assigned.
Ensures the JA Center is safe, clean, well stocked and visually appealing to all.
Ensure the replication of high-quality programs year after year to maintain consistency and growth.

Compliance and Reporting
Helps to ensure simulations are in line with JA USA reporting requirements, operating agreements, and JA USA Implementation Standards.
Assists with utilization of all data and CRM systems, CMS, including BCRM, to support program implementation, reporting and effective data management.
Participate and Represent the organization on JA USA committees, such as the ELC group, incorporating and sharing best practices.

Qualifications (required)

What You Bring:
Required

• Strong people skills—you genuinely enjoy connecting with others.
• Excellent written and verbal communication.
• Solid organizational and multitasking abilities.
• Event or program coordination experience.
• Comfort with technology (volunteer platforms, CRMs, spreadsheets, email tools).
• Ability to work independently and collaboratively.
• Passion for youth empowerment, education, and community building.